Customer Monitoring

Siteplore Customer Monitoring

Operational visibility, delivered the way your organization prefers.

Siteplore gives authorized teams a focused monitoring environment for the sites, assets and measurements included in their deployment. Customers can choose between a Siteplore custom dashboard experience or a managed Grafana Cloud environment, depending on the preferred feature set, branding, operating model and cost profile.

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The monitoring solution, customer scope and engineering support remain Siteplore services regardless of the dashboard delivery option selected.
Flexible Dashboard Delivery
Siteplore Monitoring Service One operational monitoring solution Field data • trends • alerts • analytics • engineering context
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Primary Siteplore Dashboard abc.siteplore.net Customer-facing Siteplore interface • interactive charts
Optional Managed Cloud Dashboard customer.grafana.net Grafana-native environment where selected
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ACCESSAuthorized User
REVIEWOperational View
ACTEngineering Decision
Why Customer Monitoring Matters

When operational data is scattered, the real problem is not a lack of data—it is a lack of usable visibility.

Site teams often work with information spread across instruments, meters, local displays, spreadsheets and periodic checks. Customer Monitoring brings selected information into a structured operational view so teams can spend less time collecting data and more time understanding it.

01

Information Is Fragmented

Measurements may exist, but they are not always available in one place when teams need them.

02

Changes Are Seen Too Late

Without continuous trend visibility, abnormal changes can be harder to recognize early.

03

Reporting Takes Time

Repeated manual collection and consolidation can consume engineering and operational effort.

04

Context Is Missing

A single reading rarely tells the whole story. Trends and comparisons help users understand what changed.

05

Different Users Need Different Views

Operations, maintenance and management often require different levels of detail from the same deployment.

06

Multi-Site Monitoring Gets Harder

As sites or assets increase, a consistent monitoring experience becomes more valuable.

Dashboard Delivery Options

Choose the customer dashboard experience that best fits your features, budget and operating preference.

Siteplore does not require every customer to use the same dashboard platform. The monitoring layer can be delivered through a Siteplore-hosted custom dashboard under siteplore.net or through a managed Grafana Cloud stack when the Grafana-based option is selected. The underlying monitoring scope, integration and engineering service can remain consistent while the customer-facing experience is selected to suit the project.

Managed Grafana Cloud

Managed Dashboard on grafana.net

A managed Grafana Cloud environment for customers who prefer the Grafana ecosystem, managed cloud capabilities and access to the feature set available in the selected cloud plan.

  • Dedicated cloud stack where provisioned
  • Stack address can follow the customer.grafana.net model
  • Suitable for customers who value Grafana-native workflows and managed cloud services
  • Feature availability depends on the selected Grafana Cloud plan
  • Cloud platform charges and usage can affect total service cost
  • Siteplore continues to provide monitoring engineering and customer integration within the agreed scope
Example: https://abc.grafana.net
Cost profile: managed cloud subscription and/or usage costs may apply in addition to Siteplore engineering and service charges.
Decision Factor Siteplore Custom Dashboard Managed Grafana Cloud
Typical URL customer.siteplore.net customer.grafana.net
Customer Experience Highly tailored and Siteplore-branded Grafana-native managed cloud experience
Visualization Purpose-built visualization using TypeScript Charts Grafana dashboards and available cloud features
Feature Orientation Focused operational monitoring and custom workflow Broader managed monitoring, analytics and Grafana ecosystem capabilities
Cost Orientation Designed for controlled, purpose-specific Siteplore delivery cost Cloud plan and usage can increase total recurring cost
Best Fit Customers prioritizing branding, simplicity and customized operational views Customers prioritizing managed Grafana capabilities and advanced cloud features
Dashboard selection is not intended to change the field monitoring objective. Rekacipta can recommend the most suitable delivery model after reviewing the required users, sites, measurements, analytics, access requirements and budget.
Customer Access

Customer access follows the dashboard option selected during deployment.

Siteplore keeps the commercial website separate from production monitoring. The standard Siteplore customer-facing dashboard is delivered under a customer-specific siteplore.net subdomain. A managed Grafana Cloud environment can also be used when that delivery model is selected for the project.

Siteplore Custom Dashboard

customer.siteplore.net

A Siteplore-branded customer monitoring interface tailored to the selected operational use case.

  • Customer-specific Siteplore URL
  • Custom dashboard structure and workflow
  • Organization-specific access
  • Purpose-built monitoring experience
Example: https://abc.siteplore.net
Managed Grafana Cloud

Managed grafana.net Environment

A Grafana-native managed cloud environment for customers selecting the Grafana-based delivery option.

  • Grafana-native dashboards and workflows
  • Customer-specific stack where provisioned
  • Features depend on the selected Grafana Cloud plan
  • Additional platform or usage charges may apply
Example model: https://customer.grafana.net
Monitoring Scope

See the operational information included in your Siteplore deployment.

Monitoring views are configured according to the selected Siteplore products, available measurements, project requirements and agreed service scope.

Cross-Site

Site Overview

High-level visibility across selected sites, areas or operating domains.

  • Monitoring status
  • Selected KPIs
  • Site or area overview
  • Configured warnings
Electrical & Energy

PowerWatch

Operational visibility for compatible electrical and energy measurements.

  • Electrical values
  • Energy consumption
  • Load trends
  • Meter comparison
Condition Monitoring

MachineGuard

Trend-oriented machine condition monitoring for supported assets and measurements.

  • Condition trends
  • Asset comparison
  • Configured warnings
  • Operating context
Field Monitoring

RekaSense

Remote visibility for compatible distributed sensors and instruments.

  • Field measurements
  • Sensor trends
  • Device status
  • Remote monitoring
Environmental

Environmental Monitoring

Monitor selected environmental and site-condition measurements.

  • Environmental parameters
  • Weather context
  • Historical trends
  • Station comparison
Event Awareness

Alerts & Events

Review configured events together with the monitoring context around them.

  • Warnings
  • Event history
  • Related trends
  • Asset context
Customer Experience

One monitoring objective, with flexibility in how the dashboard is delivered.

Whether the customer selects a Siteplore custom dashboard or a managed Grafana Cloud environment, the focus remains the same: relevant operational information, appropriate user access, historical context and a monitoring scope aligned with the deployment.

01

Individual User Access

Authorized users access monitoring through assigned identities appropriate to the selected delivery model.

02

Role-Appropriate Views

Monitoring access can be aligned with operational, engineering or management responsibility.

03

Customer-Specific Scope

Views reflect the sites, products, assets and measurements included in the deployment.

04

Choice of Dashboard Platform

Customers can choose a Siteplore custom dashboard or managed Grafana Cloud based on feature and cost preference.

05

Managed by Rekacipta

Monitoring engineering, customer integration and dashboard configuration remain managed according to the service scope.

06

Expandable Over Time

Additional sites, measurements, dashboard capabilities or delivery options can be evaluated as requirements grow.

How It Works

Define the monitoring need first. Select the dashboard delivery model second.

Siteplore begins with the operational requirement rather than forcing a specific dashboard platform. Rekacipta can then recommend the delivery option that best balances functionality, user experience, recurring cost and future scalability.

01 — DEFINE

Monitoring Requirement

Identify the operational problem, target assets, measurements, users and expected outcome.

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02 — COMPARE

Dashboard Options

Compare Siteplore custom dashboard and managed Grafana Cloud based on required features and cost profile.

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03 — CONFIGURE

Customer Monitoring Views

Build the required trends, KPIs, status views, alerts and operational context.

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04 — OPERATE

Authorized Customer Access

Users access the selected dashboard environment and use the information to support decisions.

Customer Access Principles

Practical access with clear customer boundaries.

Customer Monitoring is structured around individual identities, appropriate access levels and the monitoring scope approved for each organization.

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Individual Identity

Users access the monitoring environment through individually assigned credentials.

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Role-Appropriate Access

Operational access is configured according to user responsibility and project scope.

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Customer Separation

Customer environments are structured to maintain appropriate organizational boundaries.

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Public Demo Separation

The public demonstration environment is separate from authenticated customer production monitoring.

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Managed Configuration

Platform configuration and monitoring engineering remain managed according to the service agreement.

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Expandable Architecture

The monitoring environment can evolve as additional sites, assets or requirements are introduced.

Siteplore Live Demos

Compare the Siteplore custom dashboard experience with the existing Grafana reference demo.

Two public demonstration environments are provided so prospective customers can see both dashboard approaches. Demo environments are separate from customer production monitoring and must not be used for confidential production data.

Grafana Reference Demo

Rekacipta Grafana Dashboard

Explore the existing public/shared dashboard hosted in the Rekacipta Grafana Cloud environment.

  • Grafana-native dashboard experience
  • Reference for the managed Grafana Cloud option
  • Public/shared demonstration only
  • Not a customer production environment
rekacipta.grafana.net — Shared Dashboard
Demo access: use the credentials displayed beside the ABC Siteplore Demo button. Both demo links are for demonstration only. Customer production monitoring uses separately controlled access, customer-specific configuration and the delivery model agreed for the project. Do not reuse production administrator credentials for a public demo.
Frequently Asked Questions

Customer Monitoring FAQ

Can customers choose which dashboard platform they use?

Yes. Siteplore can be delivered through a custom Siteplore dashboard or through a managed Grafana Cloud environment, depending on the project requirements, desired features, user experience and budget.

What is the Siteplore custom dashboard option?

It is a purpose-built Siteplore customer interface with interactive visualization using TypeScript Charts. Customer deployments use a customer-specific subdomain under siteplore.net, such as abc.siteplore.net.

What is the managed Grafana Cloud option?

It is a managed Grafana environment for customers who prefer Grafana-native capabilities and the feature set available in the selected cloud plan. Where a customer-specific stack is provisioned, the URL can follow a format such as customer.grafana.net.

Which option is less expensive?

The answer depends on the required functionality, number of users, data volume, service scope and cloud usage. The Siteplore custom dashboard is intended to provide a controlled, purpose-specific delivery model, while managed Grafana Cloud may introduce additional recurring platform and usage charges.

Does choosing a Siteplore custom dashboard reduce the monitoring scope?

Not necessarily. Dashboard technology and monitoring scope are separate decisions. The required measurements, trends, warnings, analytics and engineering context are defined by the project. Some advanced platform-specific capabilities may, however, only be available in the managed cloud option.

Does every customer receive exactly the same monitoring view?

No. Monitoring views depend on the products, sites, measurements, assets, users and commercial scope included in the deployment.

Can one customer monitor multiple sites?

Yes, where multi-site monitoring is included in the project architecture and the required measurements, connectivity and monitoring views are configured.

Can the dashboard option be changed later?

A change of dashboard platform can be evaluated as requirements evolve. Migration effort, configuration, access, historical data presentation and commercial impact would be reviewed as part of the change scope.

Are the public Live Demos the same as customer production environments?

No. abc.siteplore.net and the Rekacipta Grafana shared dashboard are demonstration environments. Customer production monitoring uses separately controlled access, customer-specific configuration and the delivery model agreed for the project.

I am an existing customer but cannot find my monitoring link. What should I do?

Contact Rekacipta and provide your organization name so the appropriate customer monitoring environment and access path can be confirmed.

Choose the monitoring experience that fits your operations, features and budget.

Start with the operational requirement. Rekacipta can then compare the Siteplore custom dashboard and managed Grafana Cloud options and recommend the most appropriate delivery model.